Telephone Sales / Customer Experience Rep - Crown New Zealand

Crown Lift Trucks New Zealand is proud of its history of serving New Zealand’s businesses and communities for the past 42 years. Crown Lift Trucks is one of the world’s largest manufacturers and suppliers of lift trucks / forklifts and is a trusted brand with a reputation for quality and customer satisfaction. With 15 branches and around 300 employees throughout New Zealand, we are one of the biggest names in lift truck supplies.

The role

Reporting to the GM National Sales, you will join our knowledgeable and experienced sales team and be supported by great training and shared expertise across the business. This is a diverse role which will see you providing a professional level of experience to our new and existing customers, by managing all incoming and outbound sales calls.

Based in East Tamaki, Auckland, but assisting our sales teams across New Zealand, you’ll be the first port of call for customer enquiries at Crown NZ, establishing an initial rapport, attending to their queries and providing them with excellent customer service as you hand them over to the relevant sales team member. You’ll also be responsible for making outbound calls to our existing customers, creating leads for our sales teams covering our new, second-hand and rental products & services and ensuring that opportunities to sell or upsell are not missed.

You will work closely and collaboratively with our sales and operations teams around the regions.

Requirements

About you

To shine in this role, you’ll bring your energetic and enthusiastic self to work every day, with a strong customer-centric & solutions-focused attitude and great communication skills. You might be seeking your first opportunity in a sales or account management role, or you may have proven success in account management or sales development/sales disciplines, but you’ll be able to demonstrate strong organisational and planning skills and solid influencing & negotiation skills. Being IT savvy is essential, as is your ability to build and maintain strong relationships with your internal and external stakeholders.

You’ll have a positive ‘can do’ attitude and a cheerful out-going personality, be team-spirited and have great customer service/relationship skills. To really understand and relate to our customers, an automotive or mechanical industry background or knowledge would be advantageous however it’s not absolutely essential. If you have the right attitude, are willing and eager to learn and grow, then we can teach you the rest!

Benefits

What we can offer you

In return, we’ll offer you a market-related salary, laptop and excellent opportunities for on-going training and development - not to mention a strong and collaborative team environment. As Crown Lift Trucks New Zealand is part of the global Crown business, there are great opportunities for on-going career development and progression.

Please note, a full pre-employment medical, including a drug test, will be required and you must currently be legally entitled to live and work in New Zealand.