Home Solutions Sales Support Consultant

The Role

Fisher & Paykel Appliances: A Legacy of Excellence Fisher & Paykel is one of New Zealand's best-known brands, a global company with a proud heritage. Our origins, curiosity, and passion for designing innovative, people-centred products set us apart. Guided by values of trust, sustainability, innovation, generosity, and curiosity, we foster a culture where ideas are valued, collaboration is encouraged, and our shared goal is to be the world's most human-centred premium appliance brand. 

Are you ready to make a difference? Join Fisher & Paykel Appliances as a Sales Support Consultant and be an essential part of delivering exceptional service while supporting our sales teams across New Zealand and Australia. Our team operates Monday to Friday between 9am and 5.30pm, ensuring consistent support for customers in these markets. 

About the Role:  

In this fast-paced and dynamic position, you'll manage orders, support customer relationships, and coordinate with internal teams like warehouses, accounts, and carriers. You’ll ensure everything runs smoothly—from placing orders to post-sales follow-ups—all while working remotely from anywhere in Auckland, with occasional office days based in East Tamaki. This is a fixed-term contract opportunity for up to 12 months.

Key Responsibilities: 

• Manage order processing, project coordination, and post-sales follow-ups. 

• Build trusted relationships by providing updates and seamless support. 

• Provide tailored solutions. 

• Collaborate with internal teams to ensure timely and accurate delivery. 

• Maintain accurate records in platforms like Salesforce and JDE. 

What You’ll Bring: 

• Demonstrated ability to deliver exceptional customer experiences, with a strong focus on maintaining high standards of positive and solution-oriented service. 

• Strong communication skills and a professional, proactive attitude. 

• Confidence with systems like Salesforce and Microsoft Office. 

• Attention to detail and ability to work independently in a flexible environment. 

Exciting Developments: We’re moving to a new state-of-the-art site in Penrose in mid-2026, bringing fresh opportunities to enhance our workplace and employee experience! 

What We Offer:

Join a global leader headquartered in New Zealand with a range of exciting challenges, growth opportunities, and exceptional benefits, including: 

• Flexible working arrangements and competitive pay. 

• Whānau/Family Leave to support what matters most. 

• Generous staff discounts on Fisher & Paykel and Haier products. 

• Life and disability insurance, discounted medical cover, and access to our superannuation scheme. 

• A vibrant workplace with a subsidised staff café and free on-site parking. 

Application Process: 

• Online Video Assessment: Showcase your customer service skills and passion for this role through our engaging video screening process, which will take approximately 10-15 minutes of your time. 

• Online Panel Interview: Shortlisted applicants will be invited to an online panel interview for a two-way discussion, taking approximately 45 minutes to an-hour. 

• Background Checks: We partner with a third-party vendor to conduct pre-employment checks, including verification with two professional referees and a Ministry of Justice check. 

Be part of a trusted brand consistently ranked as one of New Zealand’s most Trusted Brands. Together, we’re working towards our vision of becoming the world’s most human-centred premium appliance brand. Read more at: https://www.trustedbrands.co.nz/ 

Apply Today! Submit your CV and cover letter to join a team that truly values its people. Please note that applicants must hold New Zealand citizenship or permanent residency. 

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Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.