Reservations Group Coordinator - Cordis, Auckland

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades.  By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

(Please note that you must already have work rights in New Zealand to be considered for this role)

We are looking for a full time Reservations agents to join our Reservations team!

The Role

This is a fast paced and demanding role in reservations with a difference with an exciting environment. Focused on the goal of being not only the biggest hotel in NZ but the best in heartfelt service. 

Key Responsibilities:

• Promote revenue generating opportunities by enabling a culture of showing guests the best the Cordis Auckland has to offer
• Complete FIT Reservations Procedures in an accurate & timely manner
• Complete Food and Beverage Sales and Call Centre Procedures in an accurate & timely manner
• Complete daily arrivals reports to ensure all future bookings are confirmed and have the necessary paperwork for invoicing
• Working closely with the sales team to maximise and reach revenue KPIs

Ideal Candidate will have:

• At least 1 year of experience as Reservations Agent or Guest Service Agent 
• An exceptional telephone manner and computer skills
• Be flexible and able to work on variety of shifts, including weekends. Morning shift from 7 AM and late shift until 7 PM. 
• A good attitude and willingness to learn.

Benefits

• Free on Duty meals
• Discounted car-parking. $5 per day!!!
• Uniform and shower facility provided
• Complimentary nights in Cordis and Langham hotels overseas
• Work anniversary gifts and cash vouchers