Assistant Manager - Cordis, Auckland

Candidate must have valid work right in NZ to be considered for this role. 

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades.  By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

We are looking for a full time Assistant Manager (40hrs a week) to join our Front Office reception team. 

The Role:

• Work with the management team to develop, review and maintain Cordis service quality standards
• Provide training to new Cordis colleagues
• Encourage and motivate our Guest Service Agents to achieve KPIs by leading by example and taking initiative in creating moments of WOW for our guests
• Be first point of contact for all situations that may arise and liaise with relevant departments, individuals and third parties
• Promote revenue generating opportunities by enable a culture of showing the guest the best the hotel has to offer

Our Ideal Candidate:

• A minimum of 3 year' experience in a similar position or a level 4 degree
• We are looking for someone who is flexible with their availability – to be successful, you will need to be able to work morning and afternoon shifts across a 7 day rotating roster.
• Hold a General Managers license or working toward one. 
• Strong PMS skills are a must

Benefits:

• Free on duty meals
• Discounts on car-parking ($5 per day)
• Career development
• Discounted accommodation and F&B rates
• Free stays at Langham Hotels across the globe!