Advocacy Specialist

About us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
 

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

The Advocacy Specialist role is at the front line of our advocacy service, supporting and delivering sustainability outcomes for our membership. On a daily basis you will be speaking with members, analysing clinical information including imaging and surgery reports, collating evidence and drafting letters to medical specialists. The care and understanding you conduct yourself with will demonstrate what it is, to be truly ‘with’ our members.

This is a 12 month fixed term contract.

About the role:

You will use your clinical expertise to advocate for positive outcomes on behalf of members and will provide guidance and support to other teams in the business.

• Screening of all advocacy-related cases.
• Liaison with Southern Cross members, healthcare providers and ACC to procure all relevant case information and supportive documentation to obtain early resolutions for Southern Cross members.
• Provision of medical assessment in our weekly medico-legal case discussions.
• Delivery of training and guidance to other teams in the business.
• Active contribution to the continuous evolution and improvement of advocacy systems and processes.

About you:

• A history where customer focus is at the forefront
• A sense of why organisational culture and teamwork is a foundation of success
• At least 3-5 years’ experience in health-related industries with knowledge of musculoskeletal system and/or surgical procedures
• Tertiary qualification in health sciences
• Background in nursing, physiotherapy, occupational health or medical imaging (preferred)
• Knowledge of ACC advocacy processes and dispute resolution services (advantage)
• Specialist knowledge of oncology, urogynaecology, or occupational health (distinct advantage)
• Familiarity with legal process and workflow systems (adds value)

Ngākau nui. Āhurutanga. Tikanga.   
 

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to – and rewarded for – living well.

Southern Cross employee benefits include:

• five days of wellbeing leave per year     

• health insurance for you and your immediate whānau    

• life insurance cover and discounts on pet and travel insurance     

• extra parental leave benefits and financial wellbeing support     

• participate in our workplace wellbeing programme.     

That’s not all. Need more time to study, volunteer or support your whānau? You’ll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish. 

If you share our commitment and passion, then apply now!