IT Support Technician

At Clover, the Business Enablement team leads our technological advancement while ensuring robust security and compliance. We deliver user-friendly corporate applications, manage complex data ecosystems, and provide efficient tech solutions across the organization. Our goal is simple: we make it easy for the business to do what’s right for Clover.

We’re looking for an IT Support Technician to join our team. In this role, you’ll play a key part in supporting a wide range of applications and services that keep our employees productive and our business running smoothly. As an escalation point for our IT service desk, you’ll troubleshoot complex issues, provide hands-on support, and collaborate with teams across the company on key technology initiatives. With a problem-solving mindset and a friendly, customer-focused approach, you’ll ensure our employees have the tools and assistance they need to succeed.

As an IT Support Technician, you will:

• Troubleshoot and resolve IT issues across multiple channels, including phone, ticket queue, video conferencing, and in-person support.
• Serve as an escalation point for complex technical issues from users and the IT Service Desk team, covering both software and hardware challenges.
• Participate in IT support projects and initiatives, identifying requirements, defining success criteria, and assessing business impact.
• Assist with the provisioning and deployment of new hardware and software solutions to enhance productivity.
• Contribute to the knowledge base, document best practices, and help operationalize new processes and procedures.
• Manage the employee lifecycle process, including running new hire sessions, creating accounts, deploying hardware, and handling offboarding tasks.

You will love this job if:

• You are a customer service champion and will act as an advocate for our users.
• You are willing and comfortable with training and educating our users on new or unfamiliar technologies.
• You are adaptable in an environment that is constantly changing. You are not afraid of ambiguity and you are a problem-solver.
• You are able to communicate effectively across teams, using clear business concepts to bridge technical and non-technical conversations.
• You are naturally curious, always looking to understand how things work and how they can be improved.
• You are security-minded. Security impact is a priority for every project, process, and task that you tackle.
• You are organized. You have an uncanny ability to organize and present information with an extreme attention to detail.
• You are platform agnostic and have no loyalty to a given vendor or platform. We’re currently a mixed PC/Mac environment and you will be supporting iOS mobile devices.

You should get in touch if:

• You have 5+ years of experience working as an IT Support Technician in a Level 3 position or as an escalation point within an IT service desk.
• You are a seasoned SaaS supporter with experience supporting cloud-based applications such as Google Workspace, Slack, Zoom, Office 365, Five9, and ServiceNow. 
• You have experience with IAM solutions, including Active Directory and Okta.
• You have experience in designing, implementing, and troubleshooting major business applications and IT processes.
• You have advanced knowledge and skills across a wide variety of IT solutions for business environments.
• You have a track record of automating routine tasks to drive efficiency and scalability.

Benefits Overview:

Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program and regular compensation reviews to recognize and reward exceptional contributions.
Professional Development: We are committed to developing our talent professionally. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Reimbursement for office setup expenses
• Flexibility to work from home or from our office, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.