Client Service Specialist

Company:

Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Auckland. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Client Service Specialist you will provide support to client facing Brokers in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation, including sending closing documentation to appropriate parties.
 

We will count on you to:

• Ensure timely and accurate production/processing of such things as invoicing, quotations, calculations, complex and confidential documentation, etc.
• Ensure timely and accurate production of reports
• Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
• Processing of complex transactions and resolution of escalated matters within SLA
• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
• Support Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs
• Adhere strictly to the Company's Quality practices and other systems and procedures
• Build and maintain strong working relationships with internal and external stakeholders
• Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements

What you need to have:

• University degree in any discipline
• 1-2 years administration experience desirable
• Clear and concise oral and written communication skills
• Strong numerical skills
• Excellent organisation skills and ability to prioritise work and meet deadlines
• Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel
• Eagerness to learn
• Team player with a great sense of humour!

Note - we are unable to support candidates on work visas so ideally we are looking for candidates that currently have their citizenship or permanent residency.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Why work at Marsh New Zealand?
Aside from the typical perks you’d expect from a corporate company in New Zealand (fresh fruit, discounts and amazing offices), one of the best things about Marsh is our people. You’ll join an inclusive, diverse team with talented people from all over the globe.

We support many types of flexible working arrangements which allows you to balance your work, your life and your passions. We offer a great remuneration package which includes shares and life insurance in addition to your base salary plus a range of leave options to suit your well-being.

Our work environment encourages continuous improvement and career development. Our culture is one we’re immensely proud of - from the moment you step through our doors, you’ll feel welcome.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.