Easy-claim Relationship Manager
March 24, 2025
About us
We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
With almost a million members in our care, we are New Zealand's leading health insurer.
We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.
About the role
We are looking for an Easy-Claim Relationship Manager to join our Easy-Claim Team in Hamilton. Our Easy-Claim team is made up of six great Easy-Claim Relationship Managers who pride ourselves on giving our providers the best experience. In this role, you will:
Ensure the growth and utilisation of the Easy-Claim Channel
Establish and maintain relationships with our Easy-Claim Providers
Managing an Inbound and Outbound queue (calls and emails)
About you
To be successful in this role, you will need to have the following skills/knowledge and experience:
Strong customer service skills, ability to communicate effectively and able to maintain confidentiality in all dealings
Experience and understanding of the Contact Centre fundamentals
Demonstrate a mindset of agility and a flexible and adaptive working approach
Have aptitude with technology and the skills to embrace and utilise the right tools to enhance customer experience
Outstanding communication and interpersonal skills – verbal, written and presentation
Initiative/Teamwork - take responsibility for own actions with the ability to work cohesively with others
Ngākau nui. Āhurutanga. Tikanga.
Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.
We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to – and rewarded for – living well.
Southern Cross employee benefits include:
five days of wellbeing leave per year
health insurance for you and your immediate whānau
life insurance cover and discounts on pet and travel insurance
extra parental leave benefits and financial wellbeing support
participate in our workplace wellbeing programme.
That’s not all. Need more time to study, volunteer or support your whānau? You’ll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.
Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.
If you share our commitment and passion, then apply now!
