Customer Service Specialist, Air & Sea

Job Req Number:  93293
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea  is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in  Auckland. 

The Customer Service Specialist supports the logistics supply chain by communicating with customers and service providers to provide information and resolve issues. They assist the reporting Manager in delivering exceptional service by promptly addressing customer inquiries and complaints.
 

Your typical day at DSV:

• Build and maintain strong relationships with customers, providing accurate service information via phone, email, Teams, or CW1.
• Source rates and share details about DSV services to support customer needs.
• Address and resolve customer inquiries efficiently, ensuring prompt follow-ups when needed.
• Enter and manage data in CW1, ensuring all quotations and client rates are up to date for auto-rating.
• Maintain accurate customer records and recommend process improvements.
• Complete administrative tasks with accuracy and efficiency while following operational procedures.

About you:

• Customer-focused with a proactive approach to resolving issues and delivering top-tier service.
• Strong problem-solving skills, consistently meeting KPIs and driving operational excellence.
• Team player who collaborates effectively to enhance efficiency and customer satisfaction.
• Minimum five years of experience in freight forwarding within a relevant department.
• Experience using CW1 is preferred.

Why DSV?

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.Visit dsv.com and follow us on LinkedIn, Facebook and X.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.