Level 3 - Service Desk Engineer Technician

Company Description

At Abano Healthcare Group, we’re dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia and New Zealand, we provide access to state-of-the-art equipment, robust learning opportunities, and mentorship programs.

Job Description

At Abano Healthcare, we’re looking for a Level 3 - Service Desk Engineer to join our growing IT team in this newly created position. In this role, you’ll be responsible for providing high-level support, managing IT infrastructure, and ensuring smooth operations across our business.

What You’ll Be Doing:

✅ Microsoft Stack Support – Windows Server administration, troubleshooting, and maintenance.
✅ Office 365 Administration – Managing users, policies, security, and collaboration tools.
✅ Intune & Autopilot – Device management, deployment, and configuration.
✅ Meraki & Networking – Troubleshooting network issues and optimizing performance.
✅ Azure Management – Overseeing cloud resources, security, and automation.
✅ Escalation & Problem-Solving – Handling complex IT issues that require in-depth technical expertise.

Qualifications

🔹 Proven experience in a Level 3 IT support or similar role.
🔹 Strong expertise in Windows Server, Office 365, and Azure.
🔹 Hands-on experience with Intune, Autopilot, and endpoint management.
🔹 Networking knowledge including Meraki and general networking principles.
🔹 Problem solver with excellent troubleshooting skills and attention to detail.
🔹 Excellent communication skills – able to explain technical issues in simple terms.

Additional Information

✨ Work in a dynamic, fast-growing healthcare organization.
✨ Collaborative and supportive IT team with opportunities for growth.
✨ Exposure to cutting-edge cloud and network technologies.
✨ Competitive salary and benefits.