Desktop Support Engineer

About Us   

From simple beginnings as a vinyl flooring contractor six decades ago before transitioning into the world of PVC and Polyethylene pipe systems, Marley has evolved into a symbol of New Zealand's innovative spirit, standing tall as one of the country's most prominent manufacturers in the plastics industry.  

At Marley we are dedicated to minimizing our environmental footprint and are actively marching towards our net-zero targets. With a goal to shift to 100% renewable electricity by 2025, we surpassed our own expectations, achieving this milestone a year early, thanks to Meridian Energy’s Certified Renewable Energy program. 

About the role  

Be the front line of Aliaxis IT support. The primary tasks of this position are to troubleshoot and resolve end user computing device issues and support Aliaxis daily IT operations. The ideal candidate will have a strong passion for customer service excellence and a desire to learn quickly

What will you do? 

• Provide daily Level 2 Technical support to Aliaxis end users, including installing and configuring computing hardware, and providing break/fix support.

• Perform basic system administration tasks, such as account and Office 365 administration, and maintain asset records.

• Coordinate activities with the Service Desk, including proactive checks of IT equipment and collaborating with third-party service providers.

• Execute proactive and reactive troubleshooting to identify and prevent potential issues.

• Identify and execute service improvement opportunities, create knowledge documents, train Service Desk agents, and assist with IT project rollouts. 

About you   

• Troubleshoot and resolve hardware and software issues, both remotely and onsite

• Familiarity with SOTI MDM or similar mobile device management tools

• Understanding of ITIL

• Excellent communication skills, both oral and written

• High-quality customer service skills and attention to detail

• Strong service improvement mindset

Why join us? 

• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment 

• Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer 

• Annual bonus based on performance for eligible employees 

• Employee Assistance Program access for you & your immediate family  

• We take it further with our Employee Recognition Programs and Service Awards 

• A tailored career development opportunities at home and abroad 

• Opportunity to join our women mentoring programs 

• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council 

• A safe work environment with a strong focus on "Go for Zero" 

Who we are 

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.   

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.  

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. 

We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 

• We Dare to challenge the status quo, to innovate and to learn fast 

• We Care for the environment, our customers and each other 

• We Deliver by taking accountability for our decisions and actions