Port Coordinator

Company Description

About Jetstar

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Job Description

• Support our Auckland and Christchurch bases as the first point of contact for Cabin Crew 
• Together we’ll focus on accuracy and efficiency to ensure our operations run smoothly 
• Permanent part-time position based at Auckland Airport, working 30 hours a week 

As a proactive and efficient Port Coordinator you will support our Cabin Crew and Cabin Crew Development Managers across our Auckland and Christchurch bases. In this role, you will be the first point of contact for Cabin Crew, providing administrative and employment-related support, ensuring operations run smoothly at our ports, and handle queries in a timely and professional manner. Reporting to the Regional Manager Cabin Crew, you will focus on resolving issues, providing advice, and assisting with a range of administrative tasks to maintain effective operations. 

Key Responsibilities: 

• Resolve Cabin Crew queries in a timely and effective manner and escalate where necessary 
• Provide advice on payroll-related issues and act as the first point of contact for payroll queries 
• Verify expense claims and invoices for accuracy and compliance 
• Provide general administrative support, including uniforms, car park passes, and office supplies 
• Assist with onboarding and recruitment processes for new Cabin Crew 
• Collaborate with Head Office to address Cabin Crew-related issues and contribute to departmental objectives 

You’ll have: 

• Proactive problem-solving skills with a keen attention to detail 
• Ability to prioritise tasks and manage competing deadlines 
• Excellent communication skills, both verbal and written 
• High level of computer literacy, particularly with Microsoft Office suite programs 
• Strong administration skills with a focus on accuracy and efficiency 
• Exposure or understanding of payroll processes (preferred). 
• Strong stakeholder management experience 
• Ability to manage and resolve employee-related queries 

Why Jetstar? 

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled. 

Our Benefits 

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefits includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines. 

Inclusion and Diversity  

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application. 

Applications close Thursday, 13 March 2025.