Guest Services Agent

About The Role

If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.

This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.

This is a full time with minimum 30 hours per week at Sudima Kaikoura and the starting rate is $26.00 per hour.

Responsibilities | Ngā haepapa

Responsibilities include but are not limited to:

• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services during their stay in a hotel or motel
• Welcomes guests and checks them in upon arrival
• Record all luggage stored in an orderly manner
• Provides information to guests about hotel facilities, services and local attractions
• Handles guest enquiries and resolves any issues or complaints
• Takes and processes guest reservations and cancellations
• Handles cash and credit card transactions for guest payments
• Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
• Maintains guest records and updates information in the establishment's booking system
• Must be updated on the knowledge of all room categories and amenities
• Fix small maintenance issues in the rooms
• Responsible for the Front Office operations and guest satisfaction of the departments
• Must be responsible and careful when parking guest vehicles
• Ensure guest messages, dry cleaning are delivered in a timely manner.
• Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.
• Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.

Requirements

About you | Ko koe tēnei

We seek team members with a great attitude. In addition, the following skills will see you succeed in this role.

• Ability to prioritise, work to deadlines and remain composed under pressure
• Committed to continuing professional development
• A full drivers license
• NZQF level 2 or 3 (ANZSCO Skill Level 4)
• OR least one year of relevant experience may substitute for the formal qualifications listed above.
• Confident, well-motivated, enthusiastic and determined
• Exceptional attention to detail
• Approachable and flexible & a team player
• Ability to prioritise, work to deadlines and remain composed under pressure
• Committed to continuing professional development
• Valid right to work in New Zealand

Benefits

He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits including:

• Fantastic discounts at our at hotels, restaurants and spas across our network
• Staff, family and friends rates within our network of hotels
• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Long service and anniversary gifts and benefits
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform

Interested applicants must have New Zealand work eligibility rights and have the ability to relocate to Kaikōura if needed. Assistance with finding accommodation in Kaikōura can be provided.

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do.   As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

 Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

Our Values

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing