Customer Support Administrator Lead

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Job Description

The Fulton Hogan Life

Life at Fulton Hogan is about making the most of the opportunities, taking responsibility, having a crack, being accountable and making it happen. We live by our REAL values – Respect, Energy & Effort, Attitude, Leadership – and we demonstrate these through the good work we do, every day, as one team.  

Nau mai haere mai ki tā mātou whānau |Welcome to our Fulton Hogan Family

We are looking for an organised and professional Customer Support Administrator Lead to join our dynamic team based in Mount Maunganui. This role involves managing a range of administrative and customer service tasks, ensuring the successful delivery of projects and continuous improvement initiatives. Reporting to the Customer and Stakeholder Manager, you’ll work as part of a supportive and collaborative team with a leading civil contractor where no two days are the same. There is scope to challenge yourself and further build on the skills you already possess.

In addition to the above you will:

• Oversee and approve daily/weekly communications to stakeholders. Address customer complaints and ensure timely resolution.

• Provide administration support to senior managers, take meeting minutes, and prepare/publish communications.

• Coordinate office social functions, awards, and events, including organising catering.

• Promote and ensure adherence to all safety, quality, and environmental policies and procedures.

• Inspire your team and the key stakeholders you engage with our values.

• Identify and recommend opportunities for process and systems improvements.

• Be flexible for on-call roster – call taker after hours rotation roster (Fri to Fri).

Good Work equals Good Benefits

• KiwiSaver employer contributions

• Fuel discount card

• Parental leave top-up payment with additional return to work support

• Family scholarships

• Ongoing training and development, career growth and progression opportunities

• Great discounts at a wide range of retailers

• Medical insurance

• Life insurance 

At Fulton Hogan, we genuinely care about the wellbeing of our people and giving them the tools and opportunities they need to succeed and grow with us.  
 

We’re looking for someone with:

• Excellent customer service and verbal communication skills.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

• Ability to work effectively with the public and professionals, including those with special limitations.

• Strong organisational skills and ability to prioritise workload in a fast-paced environment.

• Team player with a can-do attitude and problem-solving abilities.

• Commitment to safety, reliability, and respect for others.

Creating, Connecting and caring for the community 

Our people regularly donate their time to local causes and initiatives, while at a regional and national level we provide financial support, skills and resources to a wide range of organisations that are strengthening our communities. Our focus aims to also reduce our impact on the environment, and regenerate healthy new ecosystems. We look to partner with others to lift the standards of our industry and show customers lower-impact, sustainable ways of delivering infrastructure.

Learn more about us: Homepage - Fulton Hogan  and make an application to join our growing industry. 

All successful candidates must under-go and pass a pre-employment medical and drug screen.

We celebrate and embrace diversity across our business and are committed to equal employment opportunities.

We believe in the value that diversity brings to our team and people who share our REAL values are encouraged to apply