Customer Service Representative

Connecting people and communities| Driving eCommerce | Moving New Zealand

Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill.

We are a customer-centric, safety-obsessed business with a high-performing, values-based team. We move the companies that drive the world, enabling New Zealand to flourish. It’s never been a more exciting time to join our team as we take the next step in our journey.

To ensure we keep delivering on our service commitments to our customers and clients, we’re looking for a customer service superstar to join us and make a difference to our customers.

About the role - Mō te tūranga

Reporting to the Customer Service Team Leader you will:

• Support and liaise with our internal/external customers.
• Develop and maintain strong internal/external customer relationships.
• Be involved in any process improvements to raise quality and service.
• Pro-actively identify and inform customers of any network delays.
• Managing customer queries via phone/email and manage customer escalations.
• Resolving customer queries in a timely and professional manner  

What will you bring? – Ōu Pūkenga?

We are looking for a driven individual who can work in a team environment, as a team member and has attention to detail with the ability to prioritise and multitask.

Additionally, you will have:

• Experience in a similar role. Call centre experience is highly desirable
• Resilient and adaptable – able to work well under pressure
• Excellent customer service skills with emphasis on FCR
• Time management and organizational skills
• Excellent communication skills, both written and verbal
• Growth mindset and positive attitude
• Demonstrable problem-solving skills
• Experience with Salesforce would be beneficial.

Your Benefits - Ō Painga

• Our people and customers are at the heart of everything we do.
• State of the art facilities in a fast paced and dynamic industry
• Competitive salary above industry standards
• Fun and practical employee perks and discounts
• Peer recognition awards acknowledge when you go above and beyond.
• Upskilling, training, mentoring and more to support your career development journey.

How to apply - Me pēhea te tono

This is a phenomenal opportunity to join an awesome company and team so express your interest today.

Team Global Express is an Alcohol and Drug Free Workplace.

Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.

All applicants must hold legal entitlement to work in New Zealand.