Resident Engineer - Fault Management L2 Engineer 3

Resident Engineer's is responsible to perform daily routine L1 and L2 operations including alarm monitoring & surveillance, fault management, configuration/change management:

• Support in initial investigation/triage of the tickets assigned by Surveillance Team
• Identification of network fault, analysis, and fault localization
• To coordinate with Next Level Support i.e., Nokia Care for resolution

 

The Resident Engineer will mostly be focused on the applications. The below tasks/activities shall be supported by the Resident Engineer

• Provide direct line of coordination/interface into Core Operations team(s) to deploy and recommend automation initiatives for repetitive system admin tasks.
• Provide project support on any HSS related project/initiative with emphasis on minimization of impact to customers and other systems, as well as general operation and performance.
• Assist Operational teams and in coordination with Supplier support in reviewing release notes/risk and impact assessment for any SW/HW upgrades/patches and be involved in the deployment in coordination with Ops teams.
• Review for any pre-cautions/problem-notifications from Supplier support and its implication to the network and work on necessary action as required.
• 2nd level fault restoration and routine maintenance.
• Event and incident management, post incident reviews and assist in RCAs.
• Problem management.
• System, database and application administration
• Application backup and restore administration.
• Product/Solution fault ticket handling and coordinating with Remote Support for fault resolution together with 2degrees Ops team.
• On-demand emergency support.
• Adherence to policies
• Performance reporting.
• Provide a breakdown of each of the previous month’s performance statistics.
• Post go-live monitoring. The Resident Engineer will work with the Operations team to monitor the Supported Solution’s performance statistics on day-to-day basis subject to workload situation to provide visibility of its performance.

Key Skills/qualifications

• Bachelor's degree in engineering, IT or telecommunications
• 3-5 years' experience in network operations centres environments, with at least 2 on advance technical support SME roles.
• Experience with Nokia suite Operations tools is desired.
• New Zealand citizenship, residency or permit to work.
• Familiarity with New Zealand telco industry, networks, providers.
• This is an Auckland based role.
• Presentation skills particularly addressing a technical audience.

Please provide a cover letter.

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