Business Analyst

Company Description

Ready to Drive Business Success through Insight and Problem Solving?
At WM New Zealand, we are seeking a passionate and driven Business Analyst to join our team and play a key role in framing the problem to solve, discover how we reach desired outcome, collaborate with whoever we need and help form a recommendation to business stakeholders for a decision. If you're someone who thrives in a dynamic environment, has a natural curiosity for tackling complex challenges, and loves working closely with business stakeholders, then this is the role for you.

This is an exciting opportunity for a self-motivated problem solver who enjoys working in the grey areas and is not afraid to think outside the box. Join us as we continue our journey to create a cleaner, greener future for Aotearoa.

About Us:
WM New Zealand is the country's leading provider of waste management, recycling, and sustainability solutions. With a mission to deliver world-class service while helping our customers reduce their environmental impact, we're a forward-thinking organization driving real change. From the largest composter to our electric fleet, we're pioneers in sustainable practices.

Job Description

About the Role:
As we begin our journey on a Digital Business Transformation, we are looking for a Business Analyst, who will have an opportunity to shape how business problems are solved for the long term, enhance operational efficiency, and deliver impactful solutions that align with our organizational goals. You’ll work closely with key stakeholders, gathering requirements, analysing problems, and ensuring our projects drive tangible improvements. Your natural problem-solving abilities and ability to think critically will be essential in crafting solutions that positively impact the business.

Key Responsibilities:

• Create, review, collaborate, analyse, and evaluate problems to identify opportunities for improvement.
• Engage directly with business stakeholders to understand their needs, co-discover ‘problem to solve’ and provide clarity on why its worth solving. 
• Formulate clear and actionable problem statements and document business requirements.
• Provide ongoing support to users, ensuring enhancements are effectively implemented.
• Lead validating user acceptance testing aligns with business needs and project goals.
• Identify risks and communicate potential challenges to stakeholders.
• Work closely with teams to maintain high-quality documentation and user manuals.
• Assist in providing user training to ensure smooth adoption of new processes and systems.

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field (essential).
• Proven experience in business analysis, working closely with business stakeholders.
• Experience preferred with ERP systems (JDE or similar) and Salesforce.
• Would be advantageous if you have a background in data-related projects, data modelling, and creating data flow diagrams.
• Strong knowledge of Jira and Confluence; experience with Miro would be an advantage.
• Natural problem-solving skills and ability to think critically.
• Experience with testing, verification, and validation techniques.
• Understanding of the Software Development Life Cycle (SDLC) and Agile, Scrum methodology.
• Exceptional communication skills with the ability to engage with stakeholders across all levels.
• Ability to work effectively in a team and independently, managing multiple priorities and deadlines.

• Ability to write user stories, acceptance criteria, identify assumptions and experience in building shared understanding.

The best fit for this role is someone who:
• Has a positive and optimistic yet pragmatic attitude, with the ability to adapt to change quickly.
• Can seamlessly zoom in and out of projects, seeing both the big picture and the finer details.
• Is comfortable working in the grey areas and does not need definitive answers to move forward.

• Is comfortable facilitating workshops with business stake holders and technical stakeholders alike.

• Demonstrates a curious mindset and always seeks opportunities to improve and optimize.
• Possesses excellent communication skills and can engage effectively with all levels of the business.
• Has a natural ability to solve problems with a clear, strategic approach.

Additional Information

What’s In It for You:

• Company wide discounts including Southern Cross Health Insurance and Z Energy
• Proven opportunities for professional development opportunities in a growing and innovative organization.
• Collaborative work culture that values growth, creativity, and diversity.
• Options for Flexible working with two days WFH

Be Part of Something Bigger – Shape the Future with WM New Zealand!
If you’re an experienced Business Analyst with a passion for problem-solving and improving business processes, we want to hear from you! This is your opportunity to be part of a purpose-driven company with a strong commitment to sustainability and growth.

How to Apply:
Click “I’m Interested” now to apply for this exciting opportunity. We may start reviewing applications before the closing date, so don’t wait – apply early to be considered.
WM New Zealand is an Equal Employment Opportunity (EEO) employer, and we encourage applicants from all backgrounds to apply. You must be based in New Zealand and hold a valid work visa, residency, or New Zealand citizenship to apply.

Make 2025 the year you take your career to the next level with WM New Zealand!