Business Improvement Manager - 12 Month Fixed Term Contract

Kia ora,

Great Journeys of New Zealand is embarking on transformational change on how we offer our unique experiences to the domestic and international travel market. Focusing on regional scenic train travel, we offer Scenic Day Trips, Short Breaks & Multi-day tours. As part of our continuous improvement, we are also developing premium F&B service train carriages and improved onboard entertainment.

Reporting to the Head of Customer Care and Travel Centre, the Business Improvement Manager role is for a 12 month fixed term duration and is responsible for ensuring an end-to-end customer lens is part of all we do at GJNZ. You will work with the wider team on business improvement projects, leading the concept, design and delivery of new and existing business improvements across the digital, service and product sphere.

The role is open to being based in Christchurch, Auckland or Wellington with Christchurch being the preferred location.

Health and Safety is an important part of how KiwiRail operates. You will be a safety leader and will be expected to “walk the safety talk”.

What you’ll do

• Lead a business area that continually strives to innovate and push the boundaries of what has previously been delivered
• Set an example for sustainable design to align with KiwiRail and tourism sustainability targets
• Ensure systems and processes are in place in order to deliver new business improvement projects and deliverables
• Motivate the wider GJNZ team to improve the customer experience, through products, processes & systems that will result in revenue growth, improve profitability, productivity, customer experience, and provide a point of difference
• Ensure key project information is available and constantly shared with wider internal team and key stakeholders

What you’ll need

• Proven ability and experience in CX, UX and or Tourism business development projects
• Extensive experience working in consumer/tourism related industry within a highly competitive environment
• Proven, strong commercial and financial acumen, including the ability to understand and communicate financials and identify commercial opportunities putting together convincing business cases
• Ability to work collaboratively and take a lead role with other industry leaders and stakeholders, building effective relationships and creating strong networks and partnerships
• A keen desire to stay up to date in market and customer trends and how these can be incorporated into products you manage

What you’ll get

• 5 weeks Annual Leave
• Discounted health insurance for you and the whanau
• Access to discounted travel and accommodation
• A diverse, energetic workplace
• Ongoing training and development

Our people are everything. That’s why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunities to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.

We’re going places. Are you? Apply now.

Position Description: Business Improvement Manager

Applications close: 27th October 2024 unless filled sooner.

Applications will be screened as received, so don’t delay, apply today!