Team Leader Regulatory Support

• Join a dynamic team, passionate about our customers and stakeholders
• Be part of a department committed to excellent service to Aucklanders
• Hybrid work opportunity

He angitūtanga: The opportunity

Auckland Council's Building Consents provide local and regional building consenting services to ensure Auckland has safe and sustainable buildings.

We are seeking a dynamic Team Leader to join our team in central Auckland. In this role, you will be responsible for managing functional data sets and related dependencies across our end-to-end processes. This role involves working with a team that handles automation exceptions and ensures data integrity. You will play a crucial role in enabling the delivery of quality outcomes, driving SLAS, and building and motivating a high-performing cross-functional team.

Click HERE to access Position Description

He kōrero mōu: About you

You are someone who is resilient with sound experience in the regulatory field with a strong focus on customer-centric delivery and providing first-rate customer service.

You will be able to view the business as an integrated whole, rather than a separate discipline and apply this thinking to problem-solving and business improvement. You enjoy working in a collaborative team environment and have a passion for building a future for Auckland.

To be successful in this role, you will have at least 7 years of experience in a business administration, Customer Services, or Regulatory environment, with 3 to 4 years having been in a leadership capacity. A relevant qualification in business administration or similar area would be an advantage. Your ability to recognise problems, identify the cause and develop and implement solutions will be the key to this role. Previous demonstrated experience in process improvement and translation of policy into the operational process would also be advantageous for this role.

Ngā āhuatanga kei a mātou: What we offer

This is a great opportunity to be a part of our Auckland Council's Building Consents team and make a positive contribution to this large and hardworking team. It will be your chance to assist Auckland Council to achieve our vision of making Auckland a world class city. You will be rewarded with a competitive salary and a good work-life balance.

Enjoy flexible working options and the ability to work from home and our regional hubs regularly. On top of this as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click HERE to find out more about our employee benefits package.

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

Come join us and have the satisfaction of knowing you are contributing to Tamaki Makaurau growth and development. Tono Mai: Apply Now!

Applications close 24 October 2024

Salary range $85,782 – $98,000 (depending on skillset and experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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