Case Manager | Kaituitui - Auckland North & West Region - Multiple Opportunities

About us
 
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Case Manager | Kaituitui - Auckland North & West Region - Multiple Opportunities

• Salary: (B04) starting from $68,660.00 - $83,003.00 
• Full-time, Permanent Roles 
• Fixed-Term/Secondment Roles Ending June 2025
• Hours: Monday to Friday, 8:30am – 5:00pm 

We are seeking Case Managers to join our teams in Auckland North & West Region. The focus of this role is to help support people into employment, emergency housing, tenancy reviews, social housing assessments, administer hardship grants and other financial assistance as required.  

What you'll be doing | He aha tāu e mahi ana 

We are looking for people who can work in a fast paced, pressured environment and have the confidence to make good, considered decisions. You have strong people skills and be able to negotiate outcomes. Empathy, conscientiousness and problem-solving are some of your key strengths.  

We are a busy team, and it is essential that you are prepared to work hard, be a great team player and be passionate about helping vulnerable members of our community. If you are dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough, this could be the role for you. 

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū 

• Work independently and collaboratively with other team members to assess client needs and develop personalized support plans 
• Provide case management support, advice, and guidance to clients in a timely, professional, and empathetic manner 
• Manage a caseload of clients and maintain accurate records of client interactions and progress 
• Conduct interviews with clients, employers, and other stakeholders to identify barriers to employment and develop strategies to overcome them 
• Monitor client progress and make adjustments to support plans as necessary 
• Navigate various computer systems to record and manage client information 
• Maintain up-to-date knowledge of relevant legislation and policies 

If you are passionate about making a positive impact in the lives of vulnerable people and have the skills and experience required for this role, we encourage you to apply. 
 

Key Recruitment Information and Dates:

To ensure the timely commencement of training for our successful candidates, we are unable to accept late applications. Please note the following key dates we are working towards:

• Applications closes: Sunday 20th October 2024  
• If you are short-listed, you'll be invited to attend a face-to-face interview
• Candidates must be able to provide two work references (your current and previous manager).  
• Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application. 

Service Centre Locations: Please Include your preferences (multiple locations allowed)

To view the Auckland North & West Service Centre locations

• Internal MSD Link, click here.
• External link, click here.

Please be aware that although we operate multiple service centers in our job listing, not all locations currently have job openings. Specific details regarding available positions will be provided during the interview process. 

Position Description: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx

Salary range: $68,660.00 - $83,003.00

Based on knowledge, skills and relevant work experience.

How to apply

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  Given the high volume of applications we anticipate receiving, we will be conducting ongoing shortlisting as applications come in. To give yourself the best chance of being considered, please take the time to update your CV. 

Note: interview process will include several stages, such as shortlisting based on the application, video screening, onsite assessments, face-to-face interviews, reference checking, and vetting. We will inform candidates of each stage of the process and provide feedback where possible

All applications must be made online.  If this is not possible or if you have any queries, please contact Carol Wan, Manager Client Service Delivery on [email protected]

Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.