Customer Strategy Director - 14 Month Parental Cover

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

We’re looking for an exceptional generalist who is ready to roll up their sleeves and support growing Auror in Australia and New Zealand. You’ll report to the Vice President of Customer ANZ, supporting the development and implementation of strategies across all aspects of Auror’s growth, including sales, account management, project management, operations, and customer success. This is an exciting opportunity to support growing a successful SaaS scale-up into a new territory. No two days in this role are the same and it requires someone who can prioritise and context switch with limited information at pace.

• Retail Partnerships - Partner with the Customer Success and Retail Partnerships leaders and their teams to support key projects as we support our customers

• Operations - Work with the Vice President of Customer on all operational aspects of growing and scaling a business
• Police Partnerships - Support our Senior Director of Law Enforcement Partnerships on integrating law enforcement with our retail partners to reduce crime
• Leadership & Team Development - Embrace and help set the standard for Auror in ANZ with its exceptional company identity and guiding principles
• Generalist - Roll up your sleeves to lead and support any high-impact priorities for ANZ

This role reports to Ruby Arden, Vice President of Customer AU/NZ.

I've worked within the tech industry for 10+ years, have a passion for helping people do their best work, and feel lucky to love what I do. The work we do at Auror is high-impact and genuinely makes a difference when it comes to keeping communities safe. I spend my time split across NZ & Australia working with our outstanding team, to support our amazing retail and police partners.

Requirements

About you

We’re looking for someone with the following:

• Strong general business skills and acumen - potentially an ex-consultant (5 years+ experience) with some additional start-up or entrepreneurial experience
• Strong communication skills - ability to interact and build relationships with senior executives and lead and influence across multiple levels and functions of an organisation
• Excellent project management skills - having the ability to manage multiple projects at any one time and be comfortable re-prioritising their workload
• Adaptable, creative and self-starting as projects will require research, quick learning, communication and at times filling operational gaps
• Strong interpersonal skills and proven ability to work seamlessly and build strong relationships with a variety of personalities and functional disciplines within a company.
• Experience developing executive presentations and documents with advanced level Google Docs, Sheets and Slides skills (or equivalent)
• Proven ability to track, prioritise and drive multiple concurrent projects to success. Ability to utilise data and metrics to communicate to customers
• Entrepreneurial, with a high tolerance for ambiguity and complexity. Efficient with limited resources. We operate in a dynamic way which means priorities and pace can change accordingly
• Proven experience designing and leading strategic projects at a hyper-growth company
• Understanding of the retail and Loss Prevention landscape, and if you don’t, you’re interested in learning all about it
  

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

• Competitive salary range: Depending on level of experience, $140,000-$160,000 (IC5)

• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.