Scrum Master

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Scrum Master do at Fiserv?

As a Scrum Master you will be dedicated to serving the development team as well as internal delivery and discipline leaders to ensure Agile process is followed and Scrum teams are delivering on their commitments.

What you will do:

• Help us to grow a healthy, constructive, respectful and productive culture
• Coach and assist teams and other scrum masters to work effectively in an adaptive Agile environment
• Gather data and observe trends across teams to support driving continuous improvement
• Contribute to measuring efficiency and building this into what the teams do
• Facilitate Agile rituals for the scrum teams
• Work with the Delivery Leads to establish metrics for success
• Help teams to find ways to collaborate, share successes and take responsibility for learnings
• Assist and support teams to remove blockages and impediments
• Take ownership of the agile practice and ways of working for our scrum teams, acting as the internal process owner

What you will need to have:

• 3+ years’ experience working as a Scrum Master (or equivalent experience with other agile methodologies)
• Proven experience with the Scrum framework and teachings as well as ability to apply this pragmatically to a services and client delivery focused environment
• A deep understanding of Agile practices, principles and values, and their advantages and disadvantages, including exposure to scaled Agile environments
• Proven stakeholder management and negotiation skills, and ability to influence and affect outcomes in a changing and complex environment
• Strong facilitation skills and ability to engage cross functional teams
• A toolbox of techniques and motivation to help us develop scaled agile practices
• Strong verbal and written communication to enable you to build relationships with ease across engineering staff, delivery, and engineering leaders
• You thrive in a fast-paced environment and enjoy working in a culture where you will be stretched and equally supported
• Strong focus on client outcomes

What would be great to have:

• A qualification in Agile, Scrum-based delivery (preferably SAFe)
• Vendor or professional services experience
• Experience in Financial Services industry
• Some project or delivery management experience may help you succeed in the role

The Perks:

In return, you will receive the chance to work with some of the finest talent in the Financial Technology space within a flexible work environment.

Fiserv has lots of added benefits including:

• Subsidized gym memberships
• $1,000 net per annum towards gym fees or public transport costs
• Full life, trauma and income continuance insurance
• Fully paid Southern Cross medical insurance for the Wellbeing 1 plan
• We’ve got open plan offices which feature pool tables, foosball and table tennis, as well as cool deck spaces complete with BBQs (and let's not forget Friday drinks)!

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.