Contact Centre Consultant

Job Description

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps, Air Conditioning and EV Charging. Since 2017 we have been part of Vector Limited, so you know you have the backing of a company that's transforming the energy sector.

About the role

Our dedicated and vibrant Auckland team have an exciting opportunity to join our Contact Centre team, where you will be responsible for calling prospective customers and setting up quality appointments for our sales team to convert into leads. We offer a friendly and inviting team environment with full training and ongoing support provided. 

Day-today you will be:

• Calling prospective customers
• Finding new leads
• Setting up quality appointments
• Providing support to our customers. 

Who we are looking for

We are looking for a dynamic person who is eager and willing to jump on the phones, give it a go and get results!

You will LOVE working in a team environment and be confident communicating with a diverse range of customers and prospects. You want to be the best and will strive every day to achieve personally and professionally.

Most importantly, you will know (and believe) the customer is our reason for being!

What's on offer

At HRV we are committed to our team of over 200 staff, we're here to develop your skills, create a diverse and respectful workplace and ensure that you succeed with us.

You'll be offered a salary, free parking, your birthday off on us and the opportunity to grow your skills and make a real difference in a supportive, high-performing team.

We also offer a great range of benefits including:

• Employee recognition program
• Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Pita Pit and many more)
• Free parking at our support office 

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.

We welcome applications from all individuals. If you require assistance or accessibility support from us during the application and selection process, please contact us on [email protected]. 

Please note, all applicants must have the legal right to work and live in New Zealand. Successful candidates will be required to undergo a preemployment drug and alcohol test and relevant background checks.

To learn more about us visit www.hrv.co.nz

Additional Information

All your information will be kept confidential according to EEO guidelines.