Domestic Assistant - Harplands

Domestic Assistant

Harplands Hospital, Stoke - On - Stoke, ST4 6TH

Part Time (20 hours a week)

Various shift patterns including weekends

Salary: £22,383.00 pro rata plus Serco benefits

Here at Serco we are looking for Domestic Assistants to join our growing team at Harplands Hospital. As the Domestic Assistant you will be responsible for providing a high quality cleaning, catering and general support service to the ward based team ensuring a pleasant homely environment for the patients.

Main Accountabilities:

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow ‘best practice’ procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use. Also, to check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required. Take the temperature of meals before serving.
• Ensure accurate records are kept of all food temperatures and amounts of daily food wastage. Clear and load the dishwasher with all patients’ crockery and cutlery, ensuring there is always enough items for each mealtime. Liaise with the nurses and catering staff regarding numbers of patients and any special food requirements, to ensure patients are provided with the correct meals. Help and support patients in choosing their food and drinks where necessary. To be helpful, friendly, professional and compassionate with all patients, visitors and staff in the Unit. Take part in any other training required.
• Ensure good communication (listening, talking, reading) with patients, visitors, staff and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.Take reasonable care of your own safety and that of others who may be effected by your acts of omissions, including patients, staff and visitors. Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trusts’ fire safety procedures and direction from the ward.

What you’ll need to do the role

• Good standard of general education, good reading and writing ability and  numeracy skills.
• Able to obtain certificates in Food Hygiene or NVQ Level 1 or 2 in Cleaning Building interiors, Basic Health and Safety certificate or Basic Food Hygiene certificate.
• Experience in a customer focus environment.
• Good Common Sense and able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.
• Be sensitive and understanding.
• Able to use own initiative.
• Receptive to change.
• Reliable, Confident, Compassionate, Flexible, Caring.
• Able to react to situations calmly and able to work well as part of a skilled team.
• Live within an acceptable travelling time of the Hospital. 
• Able to work additional hours often without prior notice and when required.

Why Serco? 

Meaningful and vital work: Working within soft services at Serco means that you’ll play a critical role in ensuring that patients continue to receive the care they need 24/7. 

A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career. 

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital. 

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.