IT Service Delivery Analyst

About Us

Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.

As a global leader in product origin verification, we have locations in Auckland, Dunedin, London and Washington DC.

The Role

We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our IT team at Oritain. This role is pivotal in ensuring the effective delivery of IT services and support across our Dunedin & Auckland offices.

As the IT Service Delivery Analyst, you will require strong technical and problem-solving skills. You will have experience supporting end users with Microsoft desktop and web systems, Web applications, general IT hardware and VC systems. It is essential that you have working knowledge of SharePoint, Microsoft 365 & Azure. You will work closely with various teams, both internal and external, to maintain high service standards and ensure smooth operations. Your role is crucial in aligning IT services with the business needs while optimising processes and procedures.

Key Responsibilities:

• Provide end-to-end service delivery to staff in our Dunedin & Auckland offices
• Act as the primary onsite contact for IT service requests and incidents
• Work with other teams to identify and resolve issues
• Develop and maintain documentation of processes and procedures, looking to identify improvement opportunties
• Work with third-party contractors to ensure timely and efficient delivery of IT services
• Collaborate with the 24/7 helpdesk to ensure timely and accurate resolution of incidents
• Working in and monitoring our ticket system
• Ensuring the smooth running of staff on-boarding & off-boarding processes

Requirements

• 2 years+ experience in IT service delivery and support
• Must have working experience with SharePoint, Microsoft365 and Azure
• Knowledge of basic networking is required
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication skills and the ability to collaborate with various stakeholders
• Experience working with third-party contractors
• Ability to work in a fast-paced environment and manage multiple priorities
• Occasional travel to our Auckland office to provide support

Benefits

• 35 days holiday including STAT holidays
• 2 days paid volunteering leave
• Life insurance
• Birthday holiday leave
• A monthly well-being allowance
• Access to an extensive on-line learning platform
• Health cash-back plan
• Enhanced maternity/paternity leave
• Employee Assistant Programme
• An opportunity to enhance your career with an organisation that has a strong sense of purpose. In this role you will help companies to protect the integrity of their product and to mitigate the risk in global supply chains
• You will also be exposed to a wide variety of people and areas within the business and be given the opportunity to learn from a highly skilled and passionate team. We have flexible working options and a competitive remuneration package

This is for a permanent full-time role. Applications will be considered and progressed as they are received. If you think this is the role for you and Oritain is the place you want to be, we encourage you to apply today! You must have the right to live and work in New Zealand to apply.

Diversity

Oritain is committed to its mission to build a world-class business that evolves for decades to come and helps create tangible change in the world. As global citizens, we are therefore committed to continuing to grow a diverse, equitable and inclusive workplace, and our ‘one team’ approach is a trusted commitment which run through everything we do.

Please note: Studies have shown that under-represented groups are less likely to apply to jobs unless they meet every single qualification. As part of our dedication to diversity, we at Oritain encourage applicants that are excited about the role and company to apply anyways even if their past experience doesn’t always align perfectly with every qualification in the job description.